A few years ago, we supported a major Workday Human Capital Management, Financials and Supply Chain Management implementation for a large healthcare system. We recently revisited that work and reviewed how the organization is performing today.
What stood out is how strongly supply chain controls have influenced the client’s operational stability and financial accuracy. With supply costs representing a significant share of hospital budgets, the organization’s decision to build a unified HCM–Financials–SCM foundation in Workday continues to pay off.
What we learned on reassessment
During the original implementation, Protiviti evaluated and strengthened key configurable controls across procurement, inventory and accounts payable. That early design work, focused on automation, clean master data and controlled workflows, has become central to how the organization manages spend today.
A few outcomes continue to show meaningful impact:
- More disciplined procurement: Tiered approvals and automated alerts help control spend without introducing administrative friction.
- Cleaner payables processes: Three-way match rules and settlement controls prevent duplicate or inaccurate payments.
- Better visibility: Integrated supply chain and financial data support more reliable analytics and informed decision making.
- Sustainable operations: Streamlined processes allow staff to focus on patient-facing work rather than manual reconciliations.
Why this still matters in 2026
Healthcare supply chains are under more pressure than ever, from cost inflation to labor shortages to new care delivery models. Organizations continue to look to Workday for standardization, automation and better financial stewardship. The lessons from this implementation remain highly relevant: strong, configurable controls are the backbone of an efficient, modern supply chain.
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