Business Performance Improvement

Beyond Go-Live: Change Enablement at the Heart of ERP Transformation

ERP transformations are often described as journeys, but the real test starts after the system is live. Success is determined not by the software, but by how organizations help their teams adapt, learn and thrive in new ways of working. Change management is the thread that runs through every phase of transformation. Even the best-laid plans can falter if stakeholders aren’t brought along for the ride. The most persistent challenges aren’t technical, but cultural: resistance to new processes, uncertainty about roles and the progression of building trust in the new system.

Carrie McNish

Managing Director - People and Change